FAQ | Custom PMMA, Acrylic & PC Panels | Shenzhen Xinguangmei
Frequently Asked Questions

Everything You Need to Know Before Ordering

Find answers about our custom PMMA panels, acrylic cover panels, PC lenses, OEM/ODM services, samples, lead times, packaging, international shipping, payment, and after-sales support.

Custom Manufacturing OEM / ODM Support Global Shipping Drawing-Based Production
FAQ Center

Common Questions from Global Buyers

The following information is intended as a general guide. Final specifications, prices, lead times, and commercial terms are confirmed according to each project.

01

Product & Customization

What products do you manufacture?

We manufacture custom acrylic cover panels, PMMA panels, PC lenses and cover panels, PMMA+PC composite panels, semi-transparent tinted overlays, display windows, touch-control faceplates, and other custom components for household appliances, smart devices, instruments, electronics, and industrial equipment.

Which industries use your products?

Our products are used in household appliances, medical devices, industrial machinery, instruments, electronics, automotive products, smart devices, drones, toys, AI glasses, educational equipment, and mobile or computer accessories.

Do you offer OEM and ODM customization?

Yes. We manufacture according to your drawings, samples, artwork, assembly structure, and application requirements. OEM and ODM cooperation is available for product appearance, structure, printing, functions, and packaging.

What can be customized?
  • Material, thickness, size, outline, and corner shape
  • Display windows, holes, slots, button positions, and openings
  • Silk-screen printing, icons, text, colors, and transparent areas
  • Glossy, matte, tinted, translucent, or mirror-like surfaces
  • Adhesive backing, protective film, labels, and packaging
Can you provide custom packaging?

Yes. Neutral packaging and customized packaging are available. We can discuss protective film, individual bags, labels, barcodes, carton marks, foam protection, and printed packaging according to your order requirements.

Can you provide material or compliance documents?

Available material information, test reports, and compliance documents can be discussed according to the selected material, production process, and destination-market requirements. Please tell us your required standard before ordering.

02

Quotation & Cooperation

How can I get an accurate quotation?

Please send your drawing or sample information together with the material, thickness, dimensions, printing colors, cutout requirements, adhesive requirements, order quantity, annual demand, destination country, and contact details. We will review the project and reply with a quotation.

Which drawing formats can you review?

Common formats include PDF, AI, CDR, DXF, DWG, STEP, STP, JPG, and PNG. Vector artwork is recommended for logos, operating icons, screen printing, and transparent window areas.

Which international trade terms do you support?

We can discuss EXW, FOB, CIF, DDP, and other commonly used trade terms according to the destination, shipment volume, and order arrangement. Shenzhen or another agreed China port can be used for shipment.

Which overseas markets do you serve?

We welcome customers worldwide, including buyers in North America, Europe, Australia, Japan, the Middle East, and Southeast Asia.

Do you accept long-term cooperation or distributor projects?

Yes. We welcome long-term cooperation with manufacturers, importers, distributors, brand owners, and product developers. Project support and commercial terms are discussed according to expected volume and cooperation scope.

03

Samples & Delivery

Can I order a sample before mass production?

Yes. Prototype and pre-production samples are available. A typical sample lead time is approximately 3–7 working days, depending on the part structure, printing complexity, tooling, and material availability.

What is the typical lead time for bulk orders?

Bulk production normally takes approximately 15–30 days after the sample, drawing, artwork, quantity, packaging, and payment terms are confirmed. Peak seasons, special materials, or complex processes may require additional time.

Do you keep standard products in stock?

Some commonly used materials or standard items may be available, while most panels are manufactured specifically for each customer. Stock status and the production schedule will be confirmed during quotation.

Can different models be combined in one shipment?

Mixed-model orders and combined shipments can be discussed. Feasibility depends on the material, production process, packaging method, quantity, and shipping arrangement.

Which shipping methods are available?

Samples and small orders can be shipped by international express or air freight. Bulk orders can be shipped by air, sea, rail, or an agreed door-to-door logistics service.

Where is your factory located? Can customers visit?

Our factory is located on the 2nd Floor, South Gate, Building 64, Zhongwu New Industrial Park, Hangcheng Subdistrict, Bao'an District, Shenzhen, Guangdong, China. Business visits are welcome by appointment.

04

Payment & After-sales

Which payment methods do you accept?

Common payment methods may include T/T, L/C, PayPal, and Alibaba Trade Assurance, subject to the order value, project type, and final commercial agreement.

Can you issue commercial documents for payment and customs?

Yes. Proforma invoices, commercial invoices, packing lists, and other agreed export documents can be prepared according to the final order and shipping arrangement.

Can you sign a Non-Disclosure Agreement?

Yes. We respect customer drawings, artwork, product concepts, and intellectual property. An NDA can be reviewed and signed before detailed project cooperation.

How do you handle quality issues?

If a confirmed manufacturing quality issue occurs, please send clear photos, videos, quantity details, batch information, and an explanation of the problem. After verification, we will work with you on an appropriate solution, which may include rework, replacement, replenishment, or another agreed remedy.

Do you provide technical support after delivery?

Yes. We can assist with product specifications, installation references, drawing clarification, adhesive application, packaging details, and other technical questions related to the supplied custom panels.

Still Have Questions?

Send Us Your Drawing or Product Requirements

Our team will review your material, structure, printing, quantity, packaging, and delivery requirements and provide a project-specific reply.